FREQUENTLY ASKED QUESTIONS
Find answers to some of the most frequently asked questions
WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Check in time starts from at 2.00 pm. Whilst check out time is at 12pm, latest.
HOW FAR IS THE BEACH FROM THE HOTEL?
The main beach and the center of Positano are at a short walk away. It is necessary to climb by foot about 200 steps down the hill. No lift or mechanical equipment is available
IS THERE A COFFEE MAKER IN THE ROOM?
Sorry, we do not provide coffee makers or kettles in the room. We inform you that our Room Service is available for most of the day and late at night.
CAN I HAVE AN IRON IN THE ROOM?
We can offer the iron and the board, on request. However we have the paying laundry and pressing service, available for our guests, from 4.00pm to 7:00pm.
DO YOU OFFER WIFI INTERNET CONNECTION?
The hotel provides the service throughout all areas and rooms, of complimentary WIFI access.
ARE PETS ALLOWED AT THE HOTEL?
The hotel might welcome pets to the property, under request and only of small size and in some of the rooms.
DOES THE HOTEL PROVIDE PARKING?
The hotel has a small car park and might not be available for all guests. Clients are invited to request and book a parking lot in advance. Price vary based on size and season. Please ask its rate.
DO YOU PROVIDE ADAPTORS?
Our concierge team can provide adaptors
DO YOU HAVE EXTRA BEDS?
Extra bed is available in some of our rooms. The cost for the additional guest is always requested.
WHAT IS THE HOTEL VOLTAGE?
Hotel and Italian voltage is 220 V. Please make sure to check the voltage of your foreigner equipment before plugging it into our sockets.
CAN I PAY FOR SOMEONE ELSE?
To book on behalf of someone else or to pre-pay your stay, kindly contact the front desk by phone or email.
CAN I PAY FOR MY STAY IN MY OWN CURRENCY?
Yes, your credit card must support Dynamic Currency Conversion. This service is available to Visa and Mastercard customers in USD, AUD, GBP, CAD, HKD, JPY and CHF.
The standard rates can differ depending on the type of offer. Therefore we kindly ask you to read and accept those conditions before finalizing the booking.
Non-refundable rate incurs in an immediate charge at the time of booking, and its cancellation or alteration of booking are not possible.